Online Citation Accounts for Insurance Agents


Online Citation Accounts for Insurance Agencies

How Do Citations Affect Your Agency’s Online Ranking?

Online Citations for Insurance Agencies are a key component of the ranking algorithms in Google and Bing to improve local search engine rankings. Businesses with a greater number of citations will probably rank higher than businesses with fewer citations.  Basically, Google likes to see accurate and consistent information across the web so that it can give users the best possible search results.

Citations are defined as mentions of your business name, address and phone number (NAP) on webpages such as online business directories and local chamber of commerce or business association web pages.  Your NAP is basically your online fingerprint—Google’s unique identifier for a business. If your business information is incorrect, and your local NAP is inconsistent, your business is not going to rank as well in the top 3 search engines: Google, Yahoo, and Bing.

The top 3 search engines get their data from four primary sources; which in turn get their information from secondary sources, and so forth.  The variety of secondary search engines are also valuable in driving traffic to your website. Most of the secondary portals get their data from the exact same places that the major search engines do. One more reason you need to make sure your business information is correct!

By referencing the graphic below (Thank you Moz!), you can see how extraordinarily intricate the citation process can become.


If you’re not included in the databases of the major search engine providers, your business is not going to rank as well as your competitors.

More often, we see many local business owners have online listings with incorrect or out-of-date information. Unfortunately, this could happen when companies sign up for business services and when citation data is shared among directories get data from and between data aggregators. Typically, one unique index from an aggregator captures contact information from another index, and then publishes it.  The infographic by Neustar below depicts the life of a business citation listing.

Online Citations for Insurance Agents |Done-For-You Insurance Agency Marketing | iAgentPRO (804) 601-1900


Online Citations for Insurance Agents |Done-For-You Insurance Agency Marketing | iAgentPRO (804) 601-1900

Another issue we see is duplicate listings.  When a business has more than one listing for one location in an online directory, these other listings are considered duplicates. Duplicate listings diminish a business’s ability to rank well online. Google has specific guidelines for local business listings, one of which is to only have one listing for one business location.

The major search engines will not know which of the listings to rely upon because of the way that data is fed from one local business index to another on the web.  Even one duplicate listing with bad data can be replicated across multiple platforms, old listings with incorrect information can end up creating new listings with duplicated errors, and so on.

It is imperative to validate a business listing for two reasons:

1.  Accurate and Consistent Citations confirm that a business actually exist, and

2.  Accurate and Consistent Citations make a business more relevant for a particular search.

The DIY Online Marketing Guide for Insurance Agents by MyBiz OnLine Servcies provides instructions on how agents can set up and manage their Online Account Citations.  We use (with our Done-For-You Services) and recommend the BrightLocal Tools and Resources for the DIY Guide.  Please click on the links below to learn more.


Click the Image Below to Visit BrightLocal Online Marketing Tools and Resources

BrightLocal Online Marketing Tools and Resources

Visit  Bright Little Light Ltd  For Great Online Marketing Tools and Resources



Roger Gill

About the author

Roger is the founder of MyBiz OnLine Services, LLC, an online marketing and advertising consulting firm that specializes in the design, implementation, and maintenance of customized online advertising and marketing plans for Insurance Agencies that produce measurable growth in sales and profits. MyBiz OnLine Services provides a Local Online Marketing Educational Blog Hub that incorporates some of the best current local online marketing resources via posts, links, and rss feeds.

Roger is also the founder of The Insurance Advisor, LLC, an Independent Insurance Agency located at 9840 Oxbridge Place, Ste 101, North Chesterfield VA 23236.

He also is the State Director of Virginia for Smart Choice®, a network of over 7000 insurance agents and 80 insurance carriers that provides independent insurance agents with access to top-rated markets, product training, and sales and marketing support.

Learn more about Roger at

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